Track Package
Canada Post

For example LM188652917CA

About Canada Post

Canada Post is a government organization that is the primary postal operator in Canada. It was founded in 1867 as Royal Mail Canada and rebranded to Canada Post Corporation a century later. Canada Post delivers mail to a larger area than any other national postal service in the world. In 2021, it delivered around 361 million parcels.

If you are sending or receiving a Canada Post parcel, it’s useful to understand its tracking system, the different services it offers, how to deal with delivery delays or missing parcels, and so on. This page will help you find all kinds of information about Canada Post services.

Canada Post tracking

What is a Canada Post tracking number?

When you mail a document or a parcel using Canada Post, you receive a tracking number. This tracking number is a combination of numbers and letters that identifies the package. With a Canada Post tracking code, both sender and recipient can use the Canada Post parcel tracking tool on their website and check what stage of the transportation and delivery process the package is at.

  • When a parcel is shipped domestically — from Canada to a destination within Canada — the tracking number consists of 16 numbers. Example: 8974 2770 5659 9119
  • When it’s shipped to an international address, the tracking code consists of a combination of 13 characters, including both numbers and letters ending in CA. Example: QQ 124 235 689 CA

How to track Canada Post package

If you want to track a Canada Post parcel, all you have to do is:

  1. If you are the sender, find the Canada Post tracking number on your shipping receipt, or on the copy of the shipping label. If you are the recipient, ask the sender to share the tracking code with you. If you have bought something — from Shein let’s say — the seller probably sent you the tracking code in the shipping confirmation email.
  2. Go to the top of the page and find the search bar.
  3. Insert the tracking number in the search bar.
  4. Click the “Track package” button.

How to track a Canada Post package without a tracking number

Unfortunately, it’s not possible to track a Canada Post package without a tracking code. In order to respect the privacy of its clients, Canada Post does not disclose the whereabouts of a parcel if you don’t have the tracking number — it’s no use giving them the name and address of either the sender, the recipient, or both.

Still, if you have lost your Canada Post tracking number, there are a few things you can try.

Canada Post services


The fastest delivery service for documents and parcels. Your parcel is guaranteed to arrive on the next day if shipped to and from a major urban center. You can track your package online and request a signature on delivery.


A fast service that delivers on the next day within the same region, and within a maximum of two days countrywide. You can track your parcel and its delivery status. Delivery times are guaranteed.

Flat rate box

Shipping service for items up to 5kg mailed within Canada. You buy a box, and as long as the item fits and is under 5kg, you can ship it — no need to worry about calculating costs.

Regular parcel

Ground delivery for parcels. This is an economic service, but it is possible to track the package and check the delivery status.

Canada Post Flex Delivery

This service allows you to have your parcel delivered at the post office of your choice. It’s useful for instance if you are traveling within the country, if you won’t be home for delivery, or if you want to keep a gift a secret from someone you live with.

What is Safe Drop?

This special service for online purchases allows you to change your preferred delivery location if you realize you will not be at home at the expected delivery time. This service is free of charge, but not all packages are eligible.

How to ship a package by Canada Post

How much does it cost to ship a package?

Canada Post shipping rates depend on several factors:

  1. The weight and size of your parcel.
  2. Where you are shipping to and from.
  3. How fast do you want the parcel to be delivered.

You can easily calculate the Canada Post shipping cost for your package or document on this page.

How do I send a letter through Canada Post?

You have several options:

  • Take the letter to the post office.
  • Drop the stamped letter in a street letterbox.
  • Drop the stamped letter in a community mailbox.
  • If you are a commercial customer, you can also deposit your letter at a deposit location.

How many stamps do I need?

The number of Canada Post stamps you need depends on the weight and size of your letter, and where you are sending it to. It also depends on the value of the stamps you use. You can calculate how much it will cost to mail your letter, and what stamps you should use, on this page.

How long does it take for a parcel or letter to arrive?

Standard delivery times for Canada Post regular mail are:

  • local mail - two business days
  • within the province - three business days
  • national mail - four days

For other kinds of mail, this depends on where the parcel or letter is shipped from and to, and on the shipping service used. You can calculate Canada Post delivery times for your package on this page.

Once you have shipped your Canada Post mail, you can use its tracking number to view the expected delivery date.

What time does Canada Post usually deliver?

Canada Post delivery hours for residences are between 9 am and 8 pm. Delivery hours for businesses are between 9 am and 5 pm.

Working hours for post offices vary. You can check Canada Post office opening hours here.

Canada Post shipping times vary according to location and service. You can check standard delivery times here.

What if Canada Post doesn't deliver on time?

If a Canada Post package is delivered late, the sender may be eligible for a refund.

What happens if Canada Post loses my package?

If five days have passed after your expected delivery date, and your package hasn’t been delivered yet, you should ask Canada Post to open an investigation to try and find it. If they can’t find it, you can request compensation.

How do I contact Canada Post customer service?

You can contact Canada Post through several different means listed below.

Package shipped with wrong postal code

After the package is shipped, the address cannot be changed. Packages with the wrong Canada Post postal code — or any other error in the address — can be refused on delivery and returned to the sender at this expense.

How do I cancel mail forwarding?

If you registered an account on the Canada Post website, you can cancel Canada Post mail forwarding by logging into your account. If you didn’t, you must go to the nearest post office and have a government-issued ID on you.

How do I change my mailing address?

You can do a change of address online, or by going to a Canada Post office with your government-issued ID.

How long will Canada Post hold a parcel?

The usual hold period for Canada Post parcels pre-pandemic was 15 days, but this policy has changed during the pandemic. In order to be sure, check with your local post office.

How to return a package to the sender

If you want to return a Canada Post package, you can simply refuse to receive it in the first place. If you have already received and opened the parcel you must check the sender’s return policy and follow their instructions.

Package was delivered damaged

The sender should contact Canada Post and ask them to start an investigation.

Canada Post Contact

You can talk to Canada Post through several means:

If you are in Canada, the Canada Post phone number is 1-866-607-6301.

If you are outside Canada, you can reach Canada Post through this phone number: 416-979-3033.

If you want to contact Canada Post by mail, you can write to:

PO BOX 90022

How do I find a post office?

You can easily find the nearest Canada Post office by inserting your current location — address or postal code — in the search bar on this page.

Note: this is not the official Canada Post website. We only help you find information about Canada Post and track packages.

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